Leverage our user experience analytics services to recognize customer journey across channels and deliver the right message/services to target customers through right channel at the right time.
This is achieved by last mile contextualization and real time analytics trigger to uniquely respond to customer interactions. Build on the interaction and engage with a personalized array of possibilities.
Managing the core of the user experience across variety of use case journeys happens by enabling innovation at the periphery of the the touchpoint. This innovation can be about carrying on around a user-centered process and vision mapping with metrics hinged around actionable and measurable outcomes.
We can help achieve deliver data led user experience by provisioning the following 3 principles of Data driven Context, Data driven Content Orchestration, Data Driven Content Delivery. We will help deliver these as a service at the periphery of your core system.
Through leveraging our user experience manager framework, all existing data silos in the systems of engagement would be able to be broken down and simplified into an object based model. The following are key features of our user experience manager framework :
Customer Experience, CX Solutions, implementation of Net Promoter Score, partnering for Customer Advocacy Measurement, advocacy of Voice of Customer, Customer Experience Measurement, Customer-centric Operations, and Customer Satisfaction Measurement